Can interviews use our own support scenarios?
Yes. Recruiters define the questions, role context, and evaluation criteria used for the interview.
For customer support hiring
See how support candidates explain, prioritize, and respond.
Use consistent customer scenarios to collect evidence about communication and judgment before your support managers schedule the next interview.
Start with 5 free interviews
Ask every candidate about the situations the role actually faces
Build questions around difficult customers, prioritization, written or verbal clarity, escalation, and ownership instead of relying on a loose introductory call.
- Role-specific interview plan
- Same core coverage for every applicant
- Adaptive follow-ups when enabled
Review communication in context
Recruiters can inspect the transcript and recording, compare the answer with the role criteria, and mark topics a support manager should probe in the next conversation.
- Per-question evidence
- Strengths and risks
- Candidate feedback on the process
Handle peaks without filling the calendar
Candidates complete the first screen on their schedule, helping teams process seasonal or high-volume applicant pools without scheduling every introductory call.
- Bulk and individual invitations
- Browser-based device setup
- Completion tracking
Questions hiring teams ask
Can candidates ask questions about the role?
When Candidate Q&A is enabled, candidates can ask questions based on company and role materials supplied by the recruiter.
Can we monitor candidate experience?
Candidates can leave an anonymous rating and optional comment after completing the interview.
Test MyPitch with a role you are hiring now
Start with 5 free interviews and review the reports with your hiring team before buying credits.
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